A new member’s first interaction with an association can make a lasting impression. There are a variety of different ways that you can onboard your members. It is important to personalize your member initiation to the particular needs of the new member based on what their expectations are. Every member relationship [...]
One of the key ingredients to an association’s success is having policies and procedures set in place. In order to maximize client and member satisfaction, it is important to ensure that policies and procedures capture the necessary information and are kept up to date. Imagine a scenario where an [...]
Associations often offer multiple membership categories to cover various backgrounds, entrance requirements and preferences within the association’s structure and membership base. Membership categories could be based on professional and/or educational backgrounds, years in the profession and working status among other criteria. Depending on the association’s structure and goals, membership [...]
As an association leader, have you ever been asked to make a decision, but you were provided with too many options to choose from? This can happen in everyday life too. Whether it be choosing a dish from a multi-paged menu or selecting a new show to watch on [...]
As an Event Manager, I plan and execute many events for association and non-profit clients. Most of the time, I am working with individuals, fellow staff members or committees who represent the client, which means I am always working with new people. Working with a senior staff member from [...]
If you work for an Association Management Company (AMC), you are sure to work closely with at least a handful of associations every day. Some of these associations may have been around for several years, some for decades. But have you ever wondered how associations came to be, and [...]
Associations that are also credentialing bodies and regulatory colleges will have a Code of Ethics and require their association members to abide by this code in order to practice under their association or college’s certification or credential. In the case of regulatory bodies, the Code of Ethics is a [...]
With anything in life, as you spend more time on something, over time you develop tips and tricks to accomplish it more effectively. For instance, on your drive to work in the morning, you eventually learn that there are certain times of the day where you can take a [...]
Whether you are attending an association Board or committee meeting in person, by conference call or videoconference, meeting minutes need to be taken. The meeting minutes are usually taken by an administrative staff member, the Board secretary or the committee chair. Meeting minutes serve as an official record of [...]
Members have come to expect a lot out of their associations these days. Many see membership in any organization as a give-and-take situation: they pay a monthly or annual fee, they receive the benefit of membership in return. The bottom line is that members always have expectations when they [...]
