Association Staff Turnover: Surviving the Transition

By |2021-05-06T09:44:52-05:00May 6th, 2021|

For associations, staff turnover happens. Whether it’s a reassignment of duties best suited for the staff’s skill set, a promotion to a new position within the association, or leaving the association for other ventures. Associations need to be ready to adapt to staff change while showing no delay in [...]

Board Orientation Manuals: The First Steps to a Successful Association Board

By |2021-04-23T15:51:08-05:00March 11th, 2021|

Board orientation manuals are crucial to all association board members. A board orientation manual is the ultimate resource for existing board members and should always be presented to new board members as an important component of training them for their new volunteer position. Manuals should include everything a board [...]

Association Membership Surveys, Satisfaction, and Retention

By |2020-10-29T11:15:01-05:00October 29th, 2020|

Membership associations exist to serve their members. Ensuring members are satisfied and engaged should be a key priority for every association. To deliver on this, members must be able to express their support of the actions of the association. Membership satisfaction and feedback surveys help associations realize members’ wants [...]

Creating an Association Membership Directory

By |2020-10-28T11:01:24-05:00July 2nd, 2020|

The membership directory is a useful tool for association members. Industry partners and stakeholders make use of it often. The directory is a great way to encourage and allow members to connect with each other and to build strong partnerships. There is a lot of thought and a lot [...]

Refining your Association’s Standard Operating Procedures

By |2020-10-28T12:20:57-05:00June 4th, 2020|

Associations frequently rely on Standard Operating Procedures (SOPs) and association task calendars to guide board members and association staff through their work over a calendar year. These pre-established systems to complete tasks throughout the year are a key tool to an association’s success. I recently read a book called [...]

Learning to Work Remotely

By |2020-10-28T15:12:03-05:00April 23rd, 2020|

During this global pandemic, most associations have their employees working from home. Working remotely affects communication, prioritization, and overall organization. With such a drastic change in environment, pace, and priorities, it’s important to stay connected with colleagues during these uncertain times. Putting time, effort and thought into keeping yourself [...]

Bilingualism in National Associations: How to Meet Member’s Expectations

By |2020-10-29T10:35:44-05:00March 19th, 2020|

Canadian associations are often bilingual, meaning they offer membership programs and services in both official languages: French and English. In this context, members, potential members and industry partners are expecting bilingual service. It is the role of the association and its board to set policies and expectations for French [...]

Association Task Forces

By |2020-10-29T11:16:08-05:00March 12th, 2020|

An association’s reputation comes from the work of the association board of directors and its various committees. These groups are mostly responsible for ongoing the policies of an association. But the unsung heroes of the behind-the-scenes progression of an association are its task forces. What is a Task Force? [...]

Association Role Transition Strategies: Making Sure Nothing Falls Through the Cracks

By |2020-10-29T11:29:22-05:00March 5th, 2020|

The ink is still drying on your employment agreement, but the daily tasks of the association must go on. Transitioning smoothly into a new role with a new association is crucial to gaining an association board’s trust and to establishing a strong working relationship with association members. This blog [...]

The Association Board Binder

By |2020-10-22T10:23:00-05:00January 9th, 2020|

For all associations that our company manages, a board binder is created. The board binder stores several important documents and information regarding that association and is an important resource for all board members and association staff. Why have a board binder? The board binder serves a number of purposes: [...]

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